Question:
How do I set my preferences to receive ALERTS only and not UPDATES?
Answer:
Log to your account, and select "edit". On the "preferences" window, uncheck the "Update" box in the "Message Type Requested" area.
Question:
Your Email address: How can I send you my questions or appreciation for the service that you provide?
Answer:
The email is listed at the end of this page. To prevent spam, it appears on as a "picture" - please type it in your email client.
Question:
How do I register my cellphone to receive alerts?
Answer:
You can register your cellphone and receive text messages. Your account with your carrier states how many free messages you have and how much would a message cost you - this would be your cost.
To register, you have to find your phone email access from the table below or from your provider web-site. This would be the email account that you register - messages sent to this email address will appear on the cell phone as text messages.
Each cell phone has an email address in the format of
phone number@something.extension or similar. You can replace the 1234567890 below with your cellphone number for the relevant carrier. Remember to select "Headline" type of message in the preference box.
See complete list at the end of this page, with message length normally supported. You may try
http://mobile-sender.com to verify that you can receive messages.
Question: Blackberry problem: I registered my Blackberry and within seconds I received the confirmation E-Mail with a subject of
edis-by-email.net Activation Code. The problem was that there was no text in the received message. A little hard to follow the activation instructions when there are none.
Answer: Blackberry sometimes strips the contents of email which is labeled both for text and html. We have changed our messages so the message types:? "Full Text email" and "Headline for cellphone" are text only and it should pass.
Question:
Problem with registration: I registered with edis-by-email.net and am not getting alerts. When I attempt to log in, the password is not accepted. Also, when I attempt to recover the password, the system says that the email address is not registered.
Answer:
We apologize for the problem. We checked the system and could not find your email listed in. It could happen as the confirmation email with the activation code did not reach you and the account was not activated. The system deletes unconfirmed registration after 72 hours.
We suggest to register again, and if you do not receive the confirmation code within a few minutes check you "spam" or "bulk" email as your email program might have assumed that this is spam. If this does not help, please email the address below immediately. We can activate the account for you but still you may not receive the messages as non-reception of the code indicates reception limitations.
By the way - your email was in our BULK directory and fortunately I saw it before deleting the spam messages!
Question: Problem with registration: I tried to create an account but my system discarded the email with my activation code as spam. I've instructed it to accept future email from sender:postmaster domain: edis-by-email. dot net, but I don't see any way to get another activation code email. Can you help?
Answer: To receive again the activation code, go to
www.edis-by-email.net and log-on with the correct user name and type something for a password and submit it, and the system will send you the code again.
Spam filters need to be set to receive emails from the
edis-by-email.net domain.
Question: Problem with registration: The system does not allow me to use my name "JOHN D." - when click on add email, get invalid 1st name, can't click on continue.
Answer: Please try again, and if it does not work out use just a single first name.
Question:
Wrong formating of email message: I received a text message without the regular formatting - headings have disappeared
Answer:
This message had an issue with the heading and was wrongly sent in this text format - we added a header correction algorithm to prevent it from happening again.
Question: Received message for wrong area: I received a message for area that is not included in my filter. Answer: This can happen due to a small intersection between the area defined for your selections and the area defined by the alert provider. Question: Receiving double messages: I am recieving the same alert again and again. How can it be prevented?
Answer: Currently, the weather alert are getting into the feed (edis.oes.ca.gov) broken into areas that do not match California's counties, and a few could be to a portion of the specific selection of the subscriber. We are working on improving the alert posting mechanism and hope to implement a solution by mid July.
Question:
Can I receive text only? Is there a text only version of the wonderful edis by email service? My email program has trouble formatting the fancy message format that is sent with logos and such and it looks horrible, plus is hard to read. Any chance of a basic text one for those of us who value content over eye-candy? :)
Answer:
The following three options were added:
- "Desktop email" message which is what we have now,
- "Text Message email" which includes the full information in text format and
- "Headline for cellphone" which includes only the headline of the original message.
The last one might be useful for pager subscribers, but be careful as it is very partial and includes very little information about the area, time, etc. so the subscriber needs to select limited area of concern.
Question: Better Area Targeting: Can I subscribe to a smaller area of concern, such as a specific city, so the I will receive only alerts that concern me directly?
Answer: As a default, every California county is one area unit in EDIS. Better area targeting can be done if your city or county opt for expanded services from Hormann America. See for example the Contra Costa County selection.
Question: AREA in the SUBJECT line: I would only suggest that the AREA covered by the message be included in the subject line for sorting purposes.
Answer: The area list is too long to be included in the subject line.
Expanded list of Cellphone Email Access
Alltel (from: 50, msg: 116, total: 116): Enter your phone number. Goes to number@message.alltel.com.
Ameritech (ACSWireless) (from: 120, msg: 120, total: 120): Enter your phone number. Goes to number@paging.acswireless.com
BellSouth Mobility (from: 15, msg: 160, total: 160): Enter your phone number. Goes to number@blsdcs.net
Blue Sky Frog (from: 30, msg: 120, total: 120): Enter your phone number. Goes to number@blueskyfrog.com
Boost (from: 30, msg: 120, total: 120): Enter your phone number. Goes to number@myboostmobile.com
Cellular South (from: 50, msg: 155, total: 155): Enter your phone number. Goes to number@csouth1.com
CellularOne (Dobson) (from: 20, msg: 120, total: 120): Enter your phone number. Goes to number@mobile.celloneusa.com
CellularOne West (from: 20, msg: 120, total: 120) : Enter your phone number. Goes to number@mycellone.com
Cincinnati Bell (from: 20, msg: 50, total: 50): Enter your phone number. Goes to number@gocbw.com
Cingular (from: 20, msg: 160, total: 160): Enter your phone number. Goes to number@txt.att.net
Cingular IM Plus/Bellsouth IPS Cellphones (from: 100, msg: 16000, total: 16000): Enter phone number. Goes to @mobile.mycingular.com :
Edge Wireless (from: 20, msg: 160, total: 160) Enter your phone number. Goes to number@sms.edgewireless.com:
EinsteinPCS / Airadigm Communications (from: 20, msg: 160, total: 160): Enter your phone number. Goes to number@einsteinsms.com
Kyivstar (from: 30, msg: 160, total: 160): Enter your phone number. Goes to number@sms.kyivstar.net
Manitoba Telecom Systems (from: 20, msg: 120, total: 120): 10-digit phone number. Goes to @text.mtsmobility.com
Metro PCS (from: 20, msg: 120, total: 120): 10-digit phone number. Goes to number@mymetropcs.com
Metrocall Pager (from: 120, msg: 120, total: 120): 10-digit phone number. Goes to number@page.metrocall.com
Mobilfone (from: 20, msg: 160, total: 160): Enter your phone number. Goes to number@page.mobilfone.com
Netcom (from: 20, msg: 160, total: 160): ter your phone number. Goes to number@sms.netcom.no
Nextel (from: 50, msg: 126, total: 126): -digit phone number. Goes to 10digits@messaging.nextel.com.
Orange (from: 20, msg: 160, total: 160): ter your phone number. Goes to @orange.net. You will need to create a user account at orange.net first.
Pacific Bell Cingular (from: 20, msg: 120, total: 120): -digit phone number. Goes to @mobile.mycingular.com
Pagenet (from: 20, msg: 220, total: 240): 10 digit phone number (or gateway and pager number separated by a period). Goes to number@pagenet.net.
Plus GSM Poland (from: 20, msg: 620, total: 620): 10-digit phone number. Goes to number@text.plusgsm.pl.
Powertel (from: 20, msg: 120, total: 120): 10-digit phone number. Goes to number@ptel.net
PSC Wireless (from: 20, msg: 150, total: 150): Enter your phone number. Goes to number@sms.pscel.com
Qualcomm (from: 20, msg: 120, total: 120): Enter your username. Goes to username@pager.qualcomm.com
Qwest (from: 14, msg: 100, total: 100): 10-digit phone number. Goes to @qwestmp.com
Safaricom (from: 15, msg: 160, total: 160): Goes to @safaricomsms.com
Satelindo GSM (from: 15, msg: 160, total: 160): Goes to @satelindogsm.com
Simple Freedom (from: 15, msg: 160, total: 160): Goes to @text.simplefreedom.net
Southern Linc (from: 15, msg: 160, total: 160): Enter your 10-digit phone number. Goes to @page.southernlinc.com
Sprint PCS (from: 15, msg: 160, total: 160): Enter your 10-digit phone number. Goes to @messaging.sprintpcs.com
SunCom (from: 18, msg: 110, total: 110): Enter your number. Email will be sent to number@tms.suncom.com.
SureWest Communications (from: 20, msg: 200, total: 200): Enter your phone number. Goes to number@mobile.surewest.com
T-Mobile USA (from: 30, msg: 160, total: 160): Enter your phone number. Goes to number@tmomail.net
T-Mobile USA (Sidekick) (from: 30, msg: 10000, total: 10000): Enter your phone number. Goes to username@tmomail.com
Telefonica Movistar (from: 20, msg: 120, total: 120): -digit phone number. Goes to number@movistar.net
Telus Mobility (from: 30, msg: 120, total: 120): -digit phone number. Goes to 10digits@msg.telus.com.
TIM (from: 30, msg: 350, total: 350) :-digit phone number. Goes to number@timnet.com.
Unicel (from: 10, msg: 120, total: 120): ter your phone number. Goes to number@utext.com
Verizon Wireless (vtext.com) (from: 34, msg: 140, total: 140): ter your phone number. Goes to number@vtext.com.
Virgin Mobile Canada (from: 20, msg: 140, total: 140): ter your phone number. Goes to number@vmobile.ca.
Virgin Mobile USA (from: 20, msg: 160, total: 160): ter your phone number. Goes to number@vmobl.com.
Weblink Wireless (from: 20, msg: 160, total: 160): ter your phone number. Goes to number@airmessage.net
WellCom (from: 20, msg: 160, total: 160): ter your phone number. Goes to number@sms.welcome2well.com
WyndTell (from: 20, msg: 480, total: 500): ter username/phone number. Goes to @wyndtell.com
Question: Privacy Policy: I could not find it.
Answer: PRIVACY STATEMENT:
Registration
In order to use our services, a user must first complete the registration form. During registration a user is required to give some contact information. This information is used to contact the user about the services on our site for which they have expressed interest.
Information Collection and Use
Hormann America collects information only to the extend required to support the services provided. Hormann America will not sell or rent the information available at any of our services to others in ways different from what is disclosed in this statement.
Log Files
Log files are used only to analyze correct performance of the service. If and when any statistical information will be collected, it will not include any individual contact details.
Sharing
We will only share general information with authorized government authorities to the extend needed to support their duties, such as emergency messages initiation and distribution.
Links
The web sites may contain links to other sites. Please be aware that Hormann Ameriica is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by Hormann America Web sites.
Security
This website takes every precaution to protect our users information. When users submit sensitive information via the website, your information is protected both online and off-line.
Correction/Updating Personal Information
If a user personally identifiable information changes or if a user no longer desires our service, a user may delete his records from our web site. Once deleted, the information will be completely erased.
Notification of Changes
If we decide to change our privacy policy, we will post those changes so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.
Additional question? email us at: 
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